Refund Policy

# Refund Policy **Last Updated:** August 19, 2026 This Refund Policy applies to purchases, wallet deposits, virtual numbers, SMS/voice services, and other paid services provided by **10CNumber**. By depositing funds or purchasing a service, you acknowledge and agree to this Refund Policy. ## 1. Wallet Deposits Wallet deposits are generally **non-refundable once successfully credited to your 10CNumber account**, except where a refund is required by applicable law or where 10CNumber determines that a refund is appropriate. Unused wallet funds do not automatically become refundable merely because they remain unused. ## 2. Virtual Numbers Virtual numbers are supplied through third-party providers. A number may fail to work with a particular website or application because of: * Third-party restrictions. * Number reputation. * Previous use. * Provider filtering. * Geographic restrictions. * Carrier restrictions. * Changes in third-party verification systems. For these reasons, successful verification on a specific third-party platform is not guaranteed. ## 3. SMS or Voice Delivery We do not guarantee that every SMS or voice verification message will be successfully delivered. Messages may fail because of: * Telecommunications issues. * Third-party provider problems. * Sender restrictions. * Destination restrictions. * Network congestion. * Platform-level blocking. * Incorrect service selection. * Expiration of a verification request. Refund eligibility, if any, depends on the particular product and transaction rules displayed at the time of purchase. ## 4. Duplicate or Failed Charges If you believe you were charged incorrectly, contact support with: * Your account email. * Transaction ID. * Date and time. * Amount. * Relevant order or activation ID. We will investigate the transaction. Where a technical error results in an unauthorized duplicate charge, we may correct the wallet balance or issue an appropriate refund, subject to verification. ## 5. Account Suspension No refund is normally provided for services or funds associated with an account suspended or terminated because of: * Fraud. * Abuse. * Chargeback abuse. * Prohibited activities. * Violation of the Terms of Service. * Attempts to circumvent security controls. Nothing in this section removes any refund right that cannot legally be excluded. ## 6. Service Discontinuation If a service, number range, country, or feature becomes unavailable because of a third-party provider, telecommunications operator, legal requirement, or business decision, we may: * Replace the affected service where reasonably possible. * Credit an eligible amount to the user's wallet. * Provide another appropriate remedy at our discretion. We do not guarantee cash refunds for unused wallet balances unless required by applicable law or otherwise approved by us. ## 7. Payment Provider Disputes Users must not initiate fraudulent or abusive payment disputes. If you believe a transaction is incorrect, contact 10CNumber support first so we can investigate. Fraudulent chargebacks may result in account suspension and investigation. ## 8. Promotional Credits Promotional, bonus, referral, or promotional wallet credits: * May be subject to separate conditions. * May not be transferable. * May not be refundable. * May expire. * May be removed where obtained through abuse or fraud. ## 9. How to Request a Refund or Transaction Review Contact: **Email:** [support@10cnumber.com](mailto:support@10cnumber.com) Include: * Account email. * Transaction ID. * Order/activation ID, if applicable. * Amount. * Reason for the request. * Relevant screenshots or evidence. We may request additional information before making a decision. ## 10. Processing Time Approved refunds are processed through the applicable payment method or another appropriate method. The time required for funds to appear may depend on the payment provider and banking or payment network. ## 11. No Guaranteed Refund for Third-Party Platform Rejection 10CNumber is not responsible for a third-party platform refusing to accept a virtual number. A refund is therefore not automatically available solely because: * Facebook rejected the number. * Google rejected the number. * Telegram rejected the number. * WhatsApp rejected the number. * Another website rejected the number. * A third-party service changed its verification policy. ## 12. Applicable Law This Refund Policy is subject to applicable law. Where mandatory consumer, payment, telecommunications, or other legal rights apply, those rights are not excluded by this Policy.